Insurance 101

Uninsured Motorist

If your vehicle has sustained damage by an uninsured motorist, your uninsured motorist coverage will step in to repair your vehicle. We all may be alarmed by how many vehicles are traveling our roads without proper insurance Under insured motorist insurance applies when a liable … Continue reading

Who is at fault?

In the event of a collision where the police attend, the police will review the event and point fault to one party or another, normally with a ticket. At times, the police will not attend. Private parting lot mishaps are the most common of these. … Continue reading

Can I get a ride home after I have dropped my car off?

Yes, CARSTAR Imperial offers a shuttle service for pick up and delivery of customers. This shuttle is available Monday through Friday, 8:00am to 5:30 pm.

Are there any hidden costs?

When you stop by for a quick estimate, one of our staff will write a visual damage appraisal. At times all damaged items cannot be readily viewed by the appraiser. Today’s complex vehicles with large plastic bumper covers and plastic shrouding will cover damaged inner … Continue reading

How long will my repairs take?

The time taken to repair a damaged vehicle can vary dramatically. Small repairs are generally handled within a three working day period. Extensive repair work can take anywhere from one week, to a month depending on the extent of the damage. As a general rule … Continue reading

Can the liable party pay for my repairs?

Once you have obtained an estimate for damage repairs and you wish to handle your repairs outside of your insurance, you can request that the liable party or third party pay for your repair work directly. We request that all repair work is paid in … Continue reading

Loss of Use Insurance?

Loss of use insurance pays for your rental car or other transportation when your vehicle is being fixed due to a collision or other claim on your insurance, such as theft or vandalism. Loss of use insurance is available from most insurance companies, and is … Continue reading

You and your auto policy

Collision or Upset – When You Have Had An At Fault Accident When your vehicle is involved in a collision with another vehicle or object (or rolls over), this coverage ism intended to pay for its repair or replacement. The deductible – or agreement for … Continue reading

What happens if my vehicle is written off?

A vehicle is deemed a total loss when the repair cost exceeds the value of the vehicle. Your insurance company will settle with the resale value of the vehicle including the HST. The value is deemed based on the condition of your vehicle prior to the … Continue reading

I Have Made A Claim, What Next?

Once you have filed a claim with your insurance company you will be required to gather estimates for your repair work. Your insurance company will recommend a list of repair garages in your local area. CARSTAR Imperial is a direct vehicle repair facility who works … Continue reading

Choosing A Repair Shop

The choice of repair shop is yours. There are a number of questions to consider before selecting your repair shop, here are some questions that you should ask. Please take a look at our testimonials area to read about what our customers are saying. Questions … Continue reading

Rental / Courtesy Cars

Many of our customers carry loss of use through their insurance companies, this enables our customers to rent a vehicle from a local car rental agency while repair work is taking place. CARSTAR Imperial owns and maintains a fleet of vehicles that are offered to … Continue reading

What to do after an accident

Determine the Extent of Damage or Injuries Try to stay calm. Panic can make others panic and the situation worse. There needs to be a calm person to determine the extent of damage and to determine if there are any injuries that need immediate medical … Continue reading

If you require auto body repair in Chatham-Kent, call CARSTAR Imperial for a free consultation.

Tel: 519.354.6202

Have a ding? Give us a ring!

Call 519.354.6202

Welcome to CARSTAR Imperial

Independently owned & operated for 30+ years in Chatham-Kent Ontario. Our skilled staff provide a full range of collision repair, body refinishing, minor touch up, air conditioning repairs, alignment services and much more. If you are looking for a repair facility please telephone us for … Continue reading

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"CARSTAR Imperial, your kindness was very much appreciated. A big thank you to Marty & staff for the awesome work you did on my green Ford truck!!

I sure did appreciate you friendly service, including the loaner car making my life so much easier. I’m so pleased! So thanks again for the great job."

Sincerely, Jeanette P

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Contact Us Today

CARSTAR Imperial
449 Riverview Drive
Chatham, Ontario
N7M 0N3

Phone: 519-354-6202

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